Why is it so hard to win new business? That's a good question - and this book is designed to help you answer it. Value is for people who work in services industries and in services-based professions like human services, professional services, and complex technical services. In order to use your expertise to help others, to do good work, and to make a difference, we must first convince them that they need our help; we have to convince them to buy from us. And this isn't always as easy as it should be. This book will help you to look at what you do in an entirely new way; from the...