This research draws together and reconciles three seemingly dichotomous "worlds" SMEs, e-business and government policymaking. It examines the practical impact of policies on SMEs, with the intention that future policy initiatives may result in greater opportunities for SMEs, a greater level of innovation adoption by them, and an economy that is - as a direct result - more dynamic. Through a narrative approach informed by ACR and Dialogical AR, in combination with SSM conceptual modelling, the research addresses the absence of multiple case study designs in the literature, and tests existing...