Public management and quality in the public sector have a number of unique conditions in comparison with the private sector. They presume basic preconditions, common to socio-political and administrative culture: legitimacy, the rule of law and ethical behaviour based on common values and principles such as openness, accountability, participation, diversity, equity, social justice, solidarity, collaboration and partnerships. Public policy is implemented in and by government agencies; this is the very place where the concept of good governance gets promoted first. The case study...