Repatriation adjustment is widely researched in developed countries. This study intended to contribute to the Malaysian literature pertaining to this subject. The purpose of this study is to determine the impact of individual variable (self- efficacy), job variables role clarity, role conflict, role discretion, and role novelty), organizational variable (social support), and non- work variable (culture novelty) on the three dimensions of repatriation adjustment psychological well-being, socio-cultural adjustment, and work adjustment). Data were collected from 104 Malaysian ...

In this research customer satisfaction and service quality have been considered as important factors for any organizations. However, empirical evidence concerning the relationship between customer satisfaction and service quality, offered by organizations, has remained unclear. This research tested a service quality model SERVQUAL to measure customer satisfaction with the delivery of service. Communication and its influence on customer satisfaction also evaluated. It must be mentioned that the American Customer Satisfaction Index was used to measure the overall satisfaction of customer. Five...

General readjustment and well being of repatriates and spouses are some of the factors that make the repatriation process successful. Even though job factors are important, family members must be considered as one of the successful factors of readjustment.This study manages to indicate that repatriate spouses readjustment to the home country is important for repatriates own readjustment process. We found that repatriates psychological well being is significantly related to their spouses well being and general readjustment. We also found that there is a positive and significant...

This is a comprehensive study which covers worldwide respondents on expatriates' supportive experiences in order for them to adjust to the host country. The main purpose of the present study is to determine whether a significant relationship exist between support received from expatriates of the same country, support from expatriates of different country(ies), support from local nationals/staffs and support from parent company with psychological well-being, socio-cultural adjustment and work adjustment.

Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the...

The present study was designed to examine the relationship between emotional intelligences dimensions of employees working in service companies located in Penang and their organizational citizenship behaviors as perceived by their current supervisors in organization and to examine whether job control moderates the relationship between emotional intelligences dimensions and organizational citizenship behaviors dimensions. Hypotheses were tested with 104 respondents received from 2 organizations. Results indicated that the appraisal, expression, and regulation of emotions in oneself is the most...