Have you ever found yourself in the middle of an organizational change, lost and perplexed? Do you know the signs of a change that is going well and one that is in trouble? Do you have measures of success appropriate to this change, not just the old performance indicators? Do you know how and when to back the foot soldiers who are doing the heavy lifting? How do you leverage what you learn in one change effort to another?
.......Implementing new organizational strategy, whether it be restructuring, integrating an acquisition, changing technologies, or installing new business processes, is...