Interviewing is a crucial skill in the human service industries, and this book takes the reader through the process of conducting an effective interview. This text provides clear guidance for students who need to learn to manage interviews with a range of clients in human service organizations. It presumes no prior knowledge and takes a stance with less emphasis on therapeutic processes than many others in this area. This clear and readable text provides examples, boxed highlights, a glossary of terms, and exercises to bring ideas vividly to the reader and has real practical value for...