What's Inside? Definition of an organizational black hole; The destruction caused by black holes; What causes black holes to develop; How to tell if your organization is being pulled into a black hole; Signs of black holes desperation; The price you pay for ignoring black holes; Can black holes be eradicated?; How a seemingly inconsequential clerk is holding the organization together; The importance of lining up organizational thought processes; Identification and termination of the root causes of black hole problems; "Just when leaders in business and industry thought they thoroughly...