This book will advance readers' understanding of the knowledge development, building and/or management process within human service organizations, informed by the author's experience in human service organizations, as consultant, and practitioner. Readers can come to understand the knowledge building process, and gain a conceptual framework in building organizational knowledge for the advancement of human services practice. The importance of knowledge management in social welfare and human service is twofold. Knowledge management is about an organization managing what it knows in order to...