This book has grown from a workshop that brought together researchers and practitioners from a wide range of areas, including the safety domain. The focus of the workshop was on the well-known issue of organisational learning and organisational memory. The special merit of the book is that it combines the experiences of two usually separate disciplines i.e. safety science, where the main focus is on the codification of accidents, and knowledge management in service organisations, where the main focus is on exchanging successes. The focus of some contributions is on individual and group...