Global competition and decentralization of decision-making coupled with the emergence of new communication and information technologies are leading more companies to use virtual teams. Unfortunately knowledge integration, the process of unifying information into a coherent structure, is often in­adequate within teams, which leads to poor team performance. To address this issue 42 teams who had a history and future were studied. Their level of social capital was measured prior to them performing two tasks in a controlled setting, one face-to-face and the other through a virtual synchronous...