There has been an unprecedented global surge in the numbers of young people going to university over the last few years and, for a multitude of different reasons, higher education worldwide is in a state of flux. To cope effectively, the universities of today will need to be more responsive to the needs of growing numbers of students and better attuned to their requirements. Many complex factors are driving strategic change and influencing institutional decision-making processes, but what is clear is that students are becoming increasingly fundamental to supporting change processes at both...