On behalf of the engineers on the Microsoft Office and Windows Workflow Foundation teams who spent over three years building workflow into the 2007 Microsoft Office system, I would like to thank you very much for your interest in Microsoft Office and workflow. I am pleased to recommend this book to you as a roadmap and tutorial for getting started designing and building workflows for Microsoft Office. While we've prebuilt the most common review and approval workflows into Microsoft Office, I know well that we did not scratch the surface of all the important processes that or- nizations will...

Winner of a Shingo Research and Professional Publication Award

The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects, and to engage executives in ways that are personally...