Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles.The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL) as a framework for best practices explaining how to use it to accommodate Lean processes and operations....

This book is for IT practitioners who are looking for a basic and fundamental introduction to use of Lean concepts and practices. It provides practical guidance on how these challenges and issues can be addressed using Lean and how, in application of Lean practices, you can help to make positive improvements within your organization. To that end, the book is written to be an easy-to-understand introduction to Lean for IT, with practices, tools and techniques that are easy-to-apply in everyday IT operational environments. Specifically, it applies Lean Thinking to problems and challenges...