The impact of the global financial crisis is still being felt today and the deeply unethical behaviour of the top level leaders at those economic and financial organizations, that were at the heart of the crisis, has served to highlight the importance of integrity, and in particular the need for servant leadership, if we are to avoid another major catastrophe in the management of both commercial and non-profit organizations. Servant leadership has many features in common with transformational leadership but is primarily focused on caring about employees and their personal development.

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This book spotlights the communities of coping that develop in everyday routines at work like socialising, taking group breaks, telling stories and jokes, or drinking coffee and smoking together. Such practices help employees improve their well-being as they try to deal with the stress and emotions created by their demanding jobs. Effective solutions for how work groups can better manage work-related stress by building strong emotional cultures with a strong group mindset, trust, and connection are described. The research points to communication patterns that encourage co-workers to openly...