This important work presents a comprehensive and detailed treatment of crisis management for the tourism and hospitality industries. Each chapter focuses on a key issue of understanding and managing crises and the author includes a range of case studies. The models presented are suitable for both large and small organizations, both public and private.

This important work presents a comprehensive and detailed treatment of crisis management for the tourism and hospitality industries. Each chapter focuses on a key issue of understanding and managing crises and the author includes a range of case studies. The models presented are suitable for both large and small organizations, both public and private.