The book is for anyone developing quality and innovation. It presents a Quality Function Deployment (QFD) approach for the successful product and process design in manufacturing, service and any other kind of private or public organisation. The book is organised into three parts, where the first gets concisely into QFD. The latter parts add depth and width to the approach, with an indispensable collection of associated design tools and strategy concepts. The appendix walks through three start-to-finish case studies. QFD provides a sound understanding of what should naturally occur in a...

Examines the Old Provencal language on the basis of philological interpretations of a few selected texts, both prose and poetry. The secondary source material includes a razo and two vidas from the troubadour biographies, as well as three poems selected from the works of Bernart de Ventadorn, the Countess of Dia, and Giraut de Bornelh.