Water services include water supply, sewerage and stormwater drainage. The facilities needed for these services are pipelines, reservoirs and treatment works; but the service goes beyond the infrastructure and includes economics, billing, and business management. Although these services exist in every city, being advanced by the growing use of automation and information technology, costs are also increasing without many consumers seeing increased benefits. Customer service is therefore becoming important to the industry. Water Services Management is intended to educate engineers to manage and...