A year in the life of Peartree House Bed & Breakfast describes the first year of trading of a Bed and Breakfast guest house operation in Scotland and is a cracking good read. Written with hints of the Bryson and Blackadder styles it has escapades as good as any Fawlty Towers episode and has something for everyone. For existing and aspiring B&B owners it is essential reading. Spread over 20 chapters it describes how a male ex-IT programme manager, management consultant and management executive gets to grips with mundane chores while trying to provide a superior service to tourists from around...

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles.The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL) as a framework for best practices explaining how to use it to accommodate Lean processes and operations....