People have had trouble adapting to new technology ever since (perhaps) the inventor of the wheel had to explain that a wheelbarrow could carry more than a person. This little book by a celebrated MIT professor -- the fiftieth anniversary edition of a classic -- describes how we learn to live and work with innovation. Elting Morison considers, among other things, the three stages of users' resistance to change: ignoring it; rational rebuttal; and name-calling. He recounts the illustrative anecdote of the World War II artillerymen who stood still to hold the horses despite the fact that the...
People have had trouble adapting to new technology ever since (perhaps) the inventor of the wheel had to explain that a wheelbarrow could carry mor...