An awareness of one's own ethical assumptions and how these inform everyday practice is crucial for all student social workers. Social workers who genuinely wish to do the right thing by their services users have no alternative but to constantly think and rethink the principles and assumptions that inform their actions, and this book supports them on their journey to do just that.

This third edition is set out in two parts: Part I deals with broad ideas about values and ethics in general, looking at philosophy, religion and politics, as well as the duty of realism. Part II takes...

The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of...

This standard text has been fully revised and updated for its fourth edition to reflect continuing technological changes, as well as issues such as social inclusion, lifelong learning and European employment legislation. Chapter 1 on the working environment has been completely rewritten. The present environment brings problems of staff motivation, de-professionalization and the loss of control: Chapter 2 reminds readers of basic motivation theories, now presented in a more logical sequence, and how to deal with such problems. Chapter 3 on workforce planning has been retitled Human Resource...