Insurance Law and the Financial Ombudsman Service sets out the rules, procedure and approach of the Ombudsman Service, succinctly summarises the relevant insurance law and compares and analyses it against a comprehensive review of material about insurance complaints gathered since the formation of the Ombudsman Service in 2001. The Ombudsman Service has jurisdiction over complaints from consumers and small businesses, and can make enforceable awards up to 100,000 against insurers and insurance intermediaries.