The management team within the school are currently faced with a great deal of pressure to achieve a range of performance expectations in a climate of increasing uncertainty, financial stringency and competition. Total quality management is a framework and set of practical resources for managing organizations in the 1990s. Based on sound principles and a strong body of experience, total quality management provides a school based management team with the tools they need to become highly effective in meeting the goals of their stakeholders, and in creating a place that teachers want to work...