A practical and proven approach to successdul change management. The key to successful change is to get the support and commitment of staff throughout the process. This book shows managers how to achieve this - and what will happen if they don't. The author explains what motivates employees in times of change. Employees' needs must me met on five fronts: the provision of certainty; understanding of the purpose of the change; a feeling of control over their destiny; the replacement of old connections/relationships with new ones; and a commitment to the success of the change. Packed with...