Social care workers in residential or domiciliary settings need to be able to communicate effectively in order to carry out their work. Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and physical and learning disabilities requires a range of communication skills, such as listening, sign language, writing notes, and using body language, touch and stimulation. This workbook will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express their views in...

Those working in residential or domiciliary settings have a responsibility to maintain a clean, safe and secure work environment. Health and Safety provides guidance on the responsibilities and risk assessments involved, covering subjects such as first aid, safety in the kitchen, infection control, safe handling of adults, issues surrounding medication, how to react in an emergency and how to respond to challenging behaviour. The workbook meets the requirements of care standards and promotes best practice by enabling staff to gain the knowledge needed to meet health and safety standards....