Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures--numeric...
Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the ma...
Robert A. Shick (Rutgers, The State Univ Lawrence Martin
In the last thirty-five years, governments around the globe increasingly seek out and agree contracts with non-profit and for-profit entities designed to provide a portion of the public sector's portfolio of goods and services. This trend can be traced to a variety of factors, including perceived or actual economic efficiencies in outsourcing goods and services, values concerning the role and size of government in society, and the financial and organizational constraints of many government entities. In the United States, child welfare services adopted a pro-contracting approach early, and a...
In the last thirty-five years, governments around the globe increasingly seek out and agree contracts with non-profit and for-profit entities designed...
