A successful construction business is a knowledge business. And knowledge must be managed effectively to be used efficiently, especially in a complex project-oriented business such as construction, where skills acquired and lessons learned on one project need to be applied to the next.

A holistic approach to knowledge management (KM) is taken in this book to incorporate all of the relevant themes, tackling technological, socio-cultural and organizational issues, with the creation of value as a focus throughout. Information is drawn from a broad range of sources to explain core...