This exciting new text fills the gap in the management literature on organizational change. It presents a balanced view, which raises questions about the imperative of change, who's interests are being served, how change programmes impact on employees and why organizations continually engage in such programmes. It gives readers a comprehensive history of:

• change management literature
• types of change techniques over time (i.e. TQM, BPR, Balanced Scorecard, Six Sigma, etc.)
• the role of management gurus in the rise and fall of management fashions
• the...