This book considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters on both sides of the Atlantic and the means by which they have responded to them. The book describes, with examples, the operations of compliance regulations and standard controls. It also explores the moral basis and history of such regulation as it has until now been applied to major issues of taste and decency.

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.