This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour.

Introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. The book will enable you to identify your own workplace values and those of your key colleagues and understand how to retain the influence you have already gained and stand by your values under pressure.

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships.

Do you want to acquire the knowledge and skills to give you greater influence in political situations at work? Perhaps you want to make sense of the political behaviour you see around you. Or maybe you want to acquire a set of effective tools to help you work more productively in a political workplace. If so, this book is for you.