It is often assumed that the impact and implementation of ICTs (Information and Communication Technologies) will or should be the same in all situations with little regard to the particular social or cultural context. Drawing on experience and research in different societies (Europe, Latin America, etc.), this book explains the nature of organizational diversity in which ICT innovation takes place, and also develops a conceptual approach to account for it.
The book draws from institutionalist concepts of organizations, the sociology of technology, current debates on globalization, and...

This revised and updated edition provides a detailed description and discussion of the processes of information systems development and management. For those specializing as technical experts, it shows where their speciality fits into the overall effort that an organization makes when it sets out to build information systems. For those who specialize in management, it provides an insight into the effort that is involved in information systems development and relates the development activity to broader concerns of information management.

The approach proceeds from a simple description of...