Outstanding leadership is the kind that inspires employees, delights customers, & achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort for over a decade. In this book, he shares the ten strategies that helped guide his own journey.
Outstanding leadership is the kind that inspires employees, delights customers, & achieves extraordinary business results. No one knows more about thi...
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so...
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativi...