In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called "the most successful airline in history." Now, the bestselling business author explains how to apply those same principles in one of our nation's largest, most important, and increasingly complex industries.

High Performance Healthcare explains the critical concept of "relational coordination"--coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak...