The definitive, fully up-to-date guide to continuous improvement in the workplace

"An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended " --Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen

"Every business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have...