In times of rapid change experience is no longer a sufficient guide to practice. Taking the principles of evidence-based medicine this is the first guide to evidence-based management. It will help managers and clinicians to make a difference to their organisation. Illustrated with case studies designed for 'the reader in a hurry' the clear layout of this practical guide is based on a questioning approach of Why? When? Where? How? and Who? which demonstrates how to apply the best evidence in decision making and in assessing performance. Obstacles to practising evidence-based management in...