Being a manager is tough and if directives and control don't work, what are the alternatives? Just telling people to 'be empowered' is not the answer. Sharing responsibility while the boss still holds accountability seems like the most obvious solution to the problem of how to get people to do willingly what they might avoid if left to themselves. Coaching is a highly effective way to do this. 'Employee engagement' is the current conundrum in organisations who want to nurture their staff at the same time as wanting to perform successfully in their markets. It is the magical ingredient which...

Completely revised and updated throughout, the new edition of this friendly and practical book is the guide on how to teach adults. Written in an accessible style, it unravels the myths of teaching adults, while explaining why it is both a rewarding and a complex task.

Facilitation is about how to read a group, how to challenge appropriately and how to name the apparently unnameable. It's about being able to design events which perfectly match what the group needs and then to run such events with aplomb. 'Facilitating Groups' details the practical skills that any facilitator needs.