Using the case study of private banking in Hong Kong, the book explains why clients do not seek legal redress even if they have the resources and a justifiable reason to do so. Describes how clients react to the laws and regulations and the potential adverse impacts to the stability of the banking industry, highlighting potential aspects that could trigger another financial crisis. Offers ground-breaking insights from both theoretical and empirical perspectives, which leads to a new set of factors that extend beyond substantive and procedural issues associated with arbitration, and also...