This textbook provides a comprehensive introduction to health services research. Health services research uses empirical studies to address challenges in the delivery and organization of health care. The book focuses on healthcare delivery (micro-level), which is embedded in institutions such as hospitals (meso-level) and healthcare systems (macro-level). The quality of the research approach determines the value of health services research to a large extent. The book, therefore, puts emphasis on research principles and research methods.The book provides an evidence-informed perspective on...