The revised and updated second edition of the popular and practical guide to contemporary operations management - now featuring a new chapter on managing sustainable supply networks.

• Provides a practical and theoretically sound insight to the contemporary management of operations, stressing that creating value for stakeholders is key. • Focuses on important topics that comprise an important component of senior Operation Managers’ activities such as Business Intelligence: Technology, Industry 4.0, Managing Supply Networks and Improving Global Operations. • Reflects recent developments in Operations Management theory and practice by taking a reflective organizational perspective of the task of the Operations Manager. • Promotes an understanding of operations in...