This toolkit outlines the multiphased approach needed to set up a health hotline or telemedicine service at a national scale while also providing tools that can be used to, for example, cost out and design the system, contract service providers, and/or engage mobile network operators.

A toolkit for service providers interested in helping establish national telemedicine or health hotline services, including center service providers, teleconferencing software providers, data centers/hosting providers, voice response providers, hotline/reference software providers, software support service providers, and mobile network operators.