Historically, technological change has had significant effect on the locations of administrative activity, their costs, the nature of administrative tasks, the skill sets needed by officials, rules and regulations, and the types of interactions citizens have with their public authorities. This book will provide insights into the technologies in the context of their applications to better workings of government and transformation of service delivery. It will also examine possible negative side effects that may result from the adoption of these technologies, and to provide answers to the...