Are we facing the death of reliability? Some believe this is the case, particularly when it comes to reliability leadership. Without qualified leaders, there can be no true reliability, and as such, companies are losing out on the one real competitive advantage available to them today.

About thirty years ago, organizations would invest time and money in their employees to develop craftspeople. Nowadays, many companies use shortcuts to try to achieve reliability, often fudging numbers to make it appear that they are progressing in the right direction, or using abbreviated...