Service - the opportunity to stage performances Design, exquisite materials, technical innovations are all part of hotels and restaurants we do not want to miss. And we should always stay up to date when it comes to design and technology. But Hotels & Restaurants without service, without human values are empty shells. That's why I believe that it is important to offer again excellent service on a wide scale. Not just good, not mediocre service - excellent service is what is needed again. This book descripes todays problems and the reaons why we have to change, who has to change and how this...