Insurers once took pride in assisting their customers during times of crisis. But too often today, the insurance industry looks at claims as the focal point of their profitability model, leaving customers navigating a minefield with the potential to destroy their recovery at every step of the process. Still, with the right tools and knowledge, any claim can be maximized, giving the consumer the compensation and the peace of mind they deserve. Brandon Lacy has worked on both sides of the aisle when it comes to insurance, starting in defense before crossing over to the consumers' side, and he...