Do you still argue or start negotiating with family and friends? With business partners? Nearly every day, we're called on to solve conflict of interests. Quite often, we do it unconsciously and are surprised when it ends up deadlocked. Real pros know they achieve better results if they have knowledge and experience in negotiating. In Better Negotiating, author Jutta Portner demonstrates, with the help of many real-life case studies, how to negotiate more effectively.

Portner discusses how negotiation plays an integral role in daily life. In this guide, she introduces the...