Forget everything you've learned in any "statistics" courses you've ever attended. This ground-breaking book will introduce a "mind set," not a "tool set" to effectively utilize data to improve your practice.

This totally revised and streamlined edition presents an everyday organizational language to understand the many guises of variation and a framework to react appropriately. A deeper understanding of variation is far more important than statistical techniques when solving quality improvement problems in a healthcare practice.

While defined projects are still necessary for...