I have been a groom, a busboy, a telephone operator, a dishwasher, a sales clerk, a land surveyor, an engineering technician, a restaurant manager, an automotive shop manager, a telemarketer, a temp for a firm computerizing Child Support Records, a sales rep and a sales manager. Nearly 25 years ago I started my first outside sales position. I was green, possessed what I thought was raw talent and was eager to succeed. I completed my company's sales training courses. They were of little help. I still made all the mistakes new sales people make. Since those early days, I have spent the rest of...