An easy read textbook teaching nonprofessional counselors, volunteers, 12-step, church and group leaders, and anyone who wants to build more professional counseling skills. This book addresses the common counseling needs presented including how to manage people's problem behaviors in a volunteer, work or relational setting. Includes: Relational issues from premarital, marital, to grief counseling over a death or other loss. Dialogues for most issues so you will know what to expect, what to say, and why. Educational content to alert you to manipulations, defenses, behaviors and the mind-set of...