"Why? is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between--but in the meantime, I hope Martha's book gives you a giggle."

--Ken Blanchard, coauthor of The One Minute Manager(R), Legendary Service, and Raving Fans

"Martha's stories are a lighthouse of actionable insights for service professionals that are swimming in a sea of mediocrity."

--Dr. John Timmerman, Chief Scientist, Customer Experience & Innovation, Gallup

We're...

"Why? is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between--but in the meantime, I hope Martha's book gives you a giggle."

--Ken Blanchard, coauthor of The One Minute Manager(R), Legendary Service, and Raving Fans

"Martha's stories are a lighthouse of actionable insights for service professionals that are swimming in a sea of mediocrity."

--Dr. John Timmerman, Chief Scientist, Customer Experience & Innovation, Gallup

We're...