Smart Work makes the argument that organizational transformational is needed now. When the urgent drives out the important, organizations are trapped in the status quo. When employees are frantically busy with email madness and dysfunctional meetings, there's no time to think. Without reflection, there's no way to create a smart future for the organization. New York Time best-selling author, Steven Stanton describes how organizations become prisoners of their bad habits and how Continuous Improvement programs only provide expensive "better sameness" and unintentionally constrain big change....