Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical...

Lean to Become Motivated and Accomplish Anything
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Learn how to stay motivated and accomplish anything. This book isolates the most powerful pieces of information shared throughout history on the topics of: Success, life, failure, persistence and happiness. It will help you get through difficult and challenging times, all quotes in this book are meant to give us insight on how to deal with adversity and have the right mindset to reach personal success I have added insightful comments with my...